Return & Refund Policy

Effective Date: 01-01-2026

As a service-based business, Friendly Home Services does not offer physical product returns.

1. Service Satisfaction

We aim to deliver high-quality service. If you are not satisfied:

• Notify us within 24–48 hours of service completion
• We may offer a re-service or correction

2. Refund Eligibility

Refunds may be issued only if:

• The service was not delivered as agreed
• A valid complaint is raised within the allowed timeframe

3. Non-Refundable Situations

Refunds will not be provided for:

• Issues caused by pre-existing conditions
• Customer negligence or lack of preparation
• Weather-related limitations

4. Cancellation Policy

• Cancellations must be made at least 24 hours before the appointment
• Late cancellations may incur a fee

5. Processing Time

Approved refunds will be processed within 5–10 business days.